Terms and Conditions

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.cheflinkexpress.com.au (the "Site"). This Site is owned and operated by Chef Link. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

 

Intellectual Property

All content published and made available on our Site is the property of Chef Link or Chef Link partner/supplier and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

 

Accounts

When you create an account on cheflinkexpress.com.au, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

 

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available (and not limited to) on our Site:

• Hospitality Supplies;

• Commercial Kitchen Equipment;

• Crockery & Glassware;

• Cooking Equipment;

• Cleaning Products; and

• Uniforms.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

 

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

 

Embroidery & Special Orders

Your logo can be embroidered on any garment. We prefer that you email your artwork in a JPEG format, along with your Pantone/PMS/Madeira colours (if applicable), to sales@cheflink.com.au. Your logo will remain on file for any future orders.

There is a one-time digitising setup fee: $55.00 (cost subject to change). (Additional charges may be incurred if you make changes or adjustments to the logo that require re-digitising. Please call for more details.)

If required, we can send you a sample sew out at no cost to you. This is provided for your approval prior to embroidering your garment.

Each standard size logo is $9.90 incl GST (Logo prices vary depending on stitch count.)

The cost for one line of embroidery is $7.70 incl GST.

Give your coat an international flair with the addition of embroidered flags.

The price for each embroidered flag is $11.00.

Please allow 10-14 business days, plus appropriate shipping time, for delivery on all embroidered and special orders.

Embroidered items/special orders are non-returnable.

 

Sizing and Measurements

Click here to view our sizing charts.

These measurements do not refer to the actual measurements of the garments. The garment will be larger than the body measurements in order to provide for comfortable movement.

To get the best fit, stand straight and relax.

Chest: Measurement is taken from the fullest part of the chest/bust with your arms down.

Waist: Measure around your natural waistline above the hips.

Hips: Measure around the fullest part of the hips.

Inseam: Measure from the base of the crotch to the bottom end of your pants. Or select a pair of pants that fits you well and measure along the inside leg seam from the crotch to the bottom of the hem.

If you have any questions about sizing, please call the Customer Service Department at 1300 316 244.

 

Payments

We accept the following payment methods on our Site:

• Credit Card;

• PayPal; and

• Direct Deposit.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Accounts, phone orders and in store orders may be paid via direct deposit.  Goods will not be shipped until the amount paid is cleared into the bank on COD accounts.

Direct Deposit Details are as follows

Accounts Name: Chef Link

BSB: 064 825

ACC: 00121892

Australian Government and Education purchase orders are also accepted on trade accounts.  

Please contact customer service to set up a trade account or fill out this prelim application form and Chef Link will contact you TRADE ACCOUNT REGISTRATION

 

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Free Cairns City Delivery on orders over $80 - excluding large items;

• Australia Post & Third Party Couriers - Delivery times will vary when using third party delivery services; or

• Flat Rate Delivery to Atherton Tablelands, Port Douglas and Mission Beach.

• Some items may be shipped directly from our suppliers.

• Other shipping options are available on request.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays. Any in stock items will ship within 2-3 business days.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. Please supply a physical address, not just a PO Box, on items not being delivered by Australia Post.

 

International Orders

Chef Link does not ship to destinations outside Australian mainland, Tasmania and Torres Strait Islands. If you require items to be shipped overseas your own courier/shipping must be pre-arranged.

 

Back Orders

Chef Link carries large inventories in stock, however, occasionally, a shortage will occur. It is our policy to fill backorders as soon as the merchandise is available, unless otherwise specified. Some backorders may ship directly from our suppliers to speed up order processing and minimise freight.

 

Returns and Refunds

Goods delivered may be returned for a refund, exchange or replacement within 30 days provided they are returned unused, in a saleable condition and in their original packaging. Certain large or bulky items may be subject to a restocking fee. Certain goods cannot be returned for hygiene purposes. Certain goods such as knives must be returned in adequate postal packaging for health and safety reasons. Certain last-in-line or special-to-order goods may also be non-returnable. 

Until further notice, products purchased from Chef Link within the following categories will not be eligible for return or refund due to change of mind:

• Cleaning chemicals

• Disposable food packaging including takeaway cups and cutlery

• Paper towel products, paper napkins and toilet paper

• Cleaning cloths and sponges

• Disposable gloves

Refunds do not apply to the following goods:

• Custom made, Custom ordered, embroidered items, items that have been used and items that have been damaged in transit by your own delivery service.

• Any packaging item that has been opened. As packaging items are food grade and for food service, any that have been opened can not be returned in case of contamination.

Returns can be made in person at the following location(s): 2/5 Plath Close, Portsmith QLD 4870.

Returns can be made by mail. To return goods by mail, follow the following procedure:

Undamaged and unused items must be returned in the same undamaged packing in which they were received. Customers will pay the cost of any return shipping. A restocking fee may apply.

 

Warranty

Goods sold by Chef Link are subject to the warranty and conditions of the individual goods manufacturer. Chef Link will hold copies of equipment serial numbers and invoices upto 2 years should you need to apply for a warranty repair or replacement. Chef Link will endeavour to help you claim a warranty but is not responsible should the manufacturer decline the warranty request.  All warranties only apply to items on the Australian mainland and Tasmania.  Goods held overseas or on islands will need to return the goods to base or pay for any repair technicians to visit the location, and will be responsible for the cost of returning the warrantied item to the Mainland.

All items will be inspected to ensure they are in good working order and have no damage prior to departing Chef Link. Any damage that occurs in transit prior to the item leaving the Chef Link warehouse, is not the responsibility of Chef Link and should be taken up with the transport carrier you selected

 

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

 

Product Display

While we have made every effort to display the colours of our products as accurately as possible, the actual colours you see will depend on your monitor, and we cannot guarantee that your monitor's display of any colour will be accurate.

 

Limitation of Liability

Chef Link and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

 

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Chef Link and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

Applicable Law

These Terms and Conditions are governed by the laws of the State of Queensland.

 

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

 

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

 

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

1300 316 244  or (07) 4031 6244

sales@cheflink.com.au

2/5 Plath Close, Portsmith QLD 4870

You can also contact us through the contact us form available on our Site.

 

PRIVACY POLICY

 

Chef Link

1. We respect your privacy

(a)     Chef Link respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

(b)    "Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information

(a)     Chef Link will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

(b)     You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

(c)     Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

(a)     Chef Link collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

(a)     Chef Link may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

(b)     Chef Link may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

 

5. Disclosure of your personal information

(a)     We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

(b)     We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

(c)    We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Chef Link, www.cheflink.com.au, www.cheflinkexpress.com.au, its customers or third parties.

(d)     Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

(e)     If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

(f)     By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal  information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

(a)     Chef Link is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

(b)    The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us.  Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

(a)    You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at sales@cheflink.com.au.

(b)    We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

(a)     If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 2/5 Plath Close, Portsmith, Queensland, 4870. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

(a)     Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

(a)    When you visit our website When you come to our website (www.cheflinkexpress.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

(b)     Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook. These ads may appear on this website or other websites you visit.

(c)     Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Chef Link is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.